From AI Adoption to AI Value: Define Success Before the Pilot
Adoption is not value. How UAE businesses can set owners, baselines and decision rules before an AI pilot starts, so the results can be defended later.
15+ years leading marketing, go-to-market and digital transformation across the UAE and wider Middle East, from General Motors and Amazon Ring to Royal Enfield and Space42. The through-line is joining up brand, data, technology and people so marketing produces measurable growth.

Brands & organisations I’ve helped build, launch & grow across the UAE & beyond

Fifteen years doing the full job; not just advising, but building. From automotive journalism that sharpened a storyteller’s instinct, to launching General Motors’ first online vehicle purchasing platform in the region, to running brand, launches and digital transformation for automotive, real estate, destination and enterprise clients at a multi-continent agency. Today that work is brand positioning, employee experience, the platforms underneath them, and the enterprise AI adoption that makes them faster. The through-line across all of it: find the friction, remove it, and prove the difference in the numbers.
I’ve conceptualised, launched, and exited two of my own digital businesses in the UAE. I’ve taken Amazon Ring from zero brand awareness in this market to category standout, and redesigned enquiry journeys that lifted conversion 46%. Today I lead brand positioning, employee experience, digital platforms and AI enablement with Microsoft at Space42 in Abu Dhabi, across a 700+ person organisation. The work consistently sits where strategy, execution and regional market knowledge have to meet.
Four areas where 15+ years of marketing, digital and AI work have concentrated.
The foundation underneath everything else. Fifteen years of building brands, launching products and entering new markets, held to commercial results rather than vanity metrics.
Platforms do not transform anything on their own. I connect CRM, CDP, ecommerce and enterprise systems to the journey they are supposed to serve, so the technology removes friction instead of adding a layer of it.
Most experience problems are not service problems, they are design problems. I map the end-to-end journey for customers and employees, find where people actually drop out, and redesign the touchpoints that cost you the outcome.
Deploying the tool is the easy part. Getting an organisation to actually use it, safely and at scale, is the work. I build the governance, enablement and change programme that turns licences into everyday use, and I build the agents myself.
Built the Middle East’s first end-to-end digital car-buying experience for General Motors; from product strategy through to launch across 29+ dealer websites and 8 countries.
Took Amazon Ring from zero brand awareness to category standout; building the full go-to-market strategy, campaign architecture, and channel mix for a market new to smart home security. 254% engagement lift at launch.
Designed and executed the commercial strategy that delivered consistent 35% YoY revenue growth over six years at a digitally-native agency operating across MEA, the UK, Europe, and Asia.
Repositioning Al Habtoor City's hotels, Al Habtoor Palace (LXR Hotels & Resorts), V Hotel Dubai (Curio Collection by Hilton) and Hilton Dubai Al Habtoor City, for a new generation of travellers without losing existing loyalists.
Launched the digital strategy that drove Hala Heavy Equipment to #1 SEO rankings across all major keywords and built the region's first online heavy equipment ecommerce platform; delivering 280% revenue growth over six years.
A snapshot across 15+ years and dozens of brands, real campaigns, real outcomes.
A career spanning automotive journalism, agency and client-side leadership and, today, brand, employee experience, digital platforms and enterprise AI at a sovereign technology group.
External and employer brand positioning, employee experience, self-service digital platforms and enterprise AI at Abu Dhabi’s sovereign SpaceTech and AI company. Lead enterprise AI enablement with Microsoft across a 700+ person organisation, and set the governance and Responsible AI standards behind it. Designed self-service journeys across SAP, Oracle Cloud, ServiceNow and Unily so routine HR and IT needs resolve without a ticket, ran employee voice programmes including eNPS and experience surveys, launched the Employee Value Proposition, and delivered VIP and visitor experiences at IDEX, ADIHEX, GITEX and the Dubai Airshow.
Ran the agency’s regional business: P&L, client portfolio, service delivery and team growth across Dubai, London, Luxembourg and Mumbai. Delivered buyer journeys and lead generation for Ellington Properties, DAMAC’s Trump International Golf Club and Emaar at The Dubai Mall, connecting digital capture to sales centres, showrooms and site visits. Redesigned search, landing pages and enquiry forms around customer intent, lifting conversion 46% and budget efficiency 48%. Built and led a 45+ person cross-functional team, delivered +35% YoY revenue growth, and grew a book of 45+ enterprise retainer accounts.
Owned the regional digital customer experience across 8+ MENA and Levant markets, 15+ dealer networks, 29+ websites and 11+ agency partners. Launched Chevrolet Shop-Click-Drive, the Middle East’s first online vehicle purchasing platform, letting customers configure, value a trade-in, arrange finance, reserve and buy online. Set the lead management KPIs and SLAs routing high-intent leads into dealer CRM systems, and built owner retention and post-purchase programmes with the dealer network.
Led end-to-end strategy and rollout of multi-channel campaigns for major regional and global clients, from creative direction to performance optimisation, including Toyota, Mercedes-Benz, Jeep, Lotus Cars, Bose and Honda.
Owned regional marketing and media strategy across the automotive data and publishing business.
Where it started: automotive journalism and content. Years of test drives, interviews and storytelling that became the instinct for narrative I bring to every brand today.
Both started the same way: market research, a real gap in the market, and a consumer-focused solution backed by data, branding and marketing built to scale fast and earn above-average revenue. Both ended with a successful exit.

I conceptualised and built the first platform of its kind for motorcycling in the UAE, growing it from an idea into a thriving community. I then exited successfully when it was acquired by Bike Nation and developed into a print magazine and online portal.

I conceptualised, invested in and built Trails and Dust, running it for three years as a hobby business. I sold it to a larger motorcycling holding company that has since grown it even further.

I currently run CarPrices.ae as a passion project when I get the time. This helps me stay on top of technology and trends in the digital space.
Built on the same instinct I bring to the work: find the gap, prove it with data, and brand it to scale.
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For speaking, advisory, media enquiries or a conversation about brand, digital and AI, I am happy to hear from you. Based in Dubai, UAE.
I’ll be in touch within two business days.